INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we ensure that the product images displayed on our website accurately represent the items you will receive. However, slight variations in color or design may occur due to lighting and screen settings.

Where can I view my sales receipt?

Once your order is confirmed, you will receive a sales receipt via email. You can also view and download your receipt from the “My Orders” section of your account on our website.

How can I return an item?

To return an item, please follow these steps:

  1. Contact our customer support team within the return period.
  2. Ensure the item is unused, in its original packaging, and has all tags intact.
  3. Ship the item back to our return address (provided by our team).
  4. Once received and inspected, we will process your refund or replacement.

 

Will you restock items indicated as “out of stock”?

Yes, we regularly restock popular items. You can sign up for notifications on the product page to be informed when the item is back in stock. If an item is permanently discontinued, we will mention it on the website.

Where can I ship my order?

We offer shipping to multiple locations. During checkout, you can enter your delivery address, and we will confirm if we can ship to your location. For international shipping inquiries, please contact our support team.